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Core competencies: technical writing,
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Resume |
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Tools |
I evaluated and championed Vignette as the web site foundation at Scopus Technology. After offering capability demonstrations to the CFO, IT Director and CEO, the product was approved and purchased. I had total responsibility for 9 months for all aspects of the site development: database design, architecting the system and developing the majority of the templates. Architecting the system included:
My hands on programming and training experience gives me invaluable insights and makes me a highly efficient technical publications specialist. Clients have included Microsoft, Quarterdeck, Voysys, and MicroMega Systems.
Languages |
Summary |
Projects: Technical Writing |
Projects: Web Development |
Experience |
Technical Communications Consultant | |
ServiceMarc Consulting | April 2007 - present |
Engaged in a variety of technical communications projects.
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Senior Technical Writer | |
Salesforce.com | April 2004 - April 2007 |
Responsible for procedural operations documentation for all internal systems. Prepare and maintain disaster recovery documentation. Author technical documents assisting prospective customers. Audiences: System administrators, network engineers, database administrators, developers, CIO. |
Senior Technical Writer | |
Hitachi Storage Software Inc.
(formerly Comstock Systems -- now Hitachi Data Systems) |
October 2001 - April 2004 |
Conceive and write full documentation sets for storage management software. Online help systems using a single source approach. Audiences: System administrators, storage network managers, IT management. |
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Vignette StoryServer Consultant | |
TechTV (formerly ZDTV) | September 2000 - April 2001 |
CMA development, database design in expanded and rebranded web site. |
Vignette StoryServer Consultant | |
Indonesia Online / Astaga | July 2000 - August 2000 |
Strategic
consulting engagement to CEO, technology and marketing management. Provided
guidance on application architecture and database design.
Systems analysis. Developed a migration strategy. Initiated a data mining
project to better understand customer base. |
Vignette StoryServer Developer | |
The Industry Standard | February 2000 - June 2000 |
Designing
and developing content entry templates. Systems analysis. Database schema
design. Mentoring entry level employees. |
Web Developer/Analyst | |
Providian Financial | June 1999 - September 1999 |
Architected and developed prototype web interface for an internal call center application. Researched, advise in the selection of an application server. Plan for second phase deployment to outsourced call centers. Javascript client-side scripting. Confer with Java development team and object architect. Produce user interface prototypes using ASP (Vbscript) and Notes/Domino (Lotusscript). |
Webmaster | |
Forte
Software |
November 1997 - June 1999 |
Responsible for design and operational integrity of corporate web site (public web pages and protected customer service web site). Create Notes databases, formulas, views enhance with HTML and Javascript and deploy via Domino. Administer Netscape web server. Supervise application development. Developed search system using Active Server Pages (ASP) and Microsoft Internet Information Server (IIS).
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Webmaster | |
Scopus Technology, Inc.
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April 1996 - November 1997 |
Responsible for design and operational integrity of corporate web site (public web pages and protected customer service web site). Operate secure FTP server. Create Tcl-based CGI scripts for forms processing and database access. Implement interfaces to corporate database (customer service, sales leads, technical support). Serve as editor of content. Author and edit content. Direct graphics professionals to realize communications goals. Repurpose documents for web distribution. Supervise MIS staff to meet security requirements.
(Scopus Technology was subsequently acquired by Siebel.) |
Technical Writer (Contractor) | |
Pacific Bell Video Services | August 1995 - April 1996 |
Architect, write and deploy intranet site for customer service. Supervise team of content providers. Develop and disseminate print and online materials used by technicians and call center. Developed series of tips for e-mail users. Developed paper materials using Framemaker.
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Consultant | |
Primary Key Consulting | November 1992 - April 1996 |
Prepare user manuals, Windows on-line help. Develop custom database applications including database publishing. Consult with software vendors: shape product feature sets, perform market analyses.
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Chief Consultant | |
Micro
Business Services, Inc. |
July 1984 - October 1992 |
Served as an independent programmer/analyst. Created user manuals and briefing documents. Developed and led national 2-day dBASE seminars for the American Management Associations. Provide training on FoxPro, dBASE, Framework, Pagemaker. Presented dBASE IV, Framework seminars for Ashton-Tate.
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Director of Seminars and Conferences | |
Frost & Sullivan, Inc. | July 1983 - July 1984 |
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Assistant Public Relations Director |
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Frost & Sullivan, Inc. | March 1983 - July 1983 |
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Industry Activities |
Education |
MBA, Information Systems |
New York University (Stern School of Business) |
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BA, Corporate Communications |
City University of New York |
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